Automated Compliance Messaging
- Trainerize Behavior Compliance Messaging
- The number one reason for client turnover is lack of trainer engagement and/or lack of accountability. Even lower ticket offers can provide communication in a way that optimizes client retention.
- We will create an automated system that checks for any clients who have not worked out in 4 days (This duration can be modified as per the trainer’s request).
- If no action is taken, the client will be sent an automated, personalized Trainerize check-in message 24 hours after the original notification.
- We will give you an easy to implement “abort” system in the event you do not want the client to get a message (this is helpful in the case of an injured client or if they are on vacation, etc.)
- Each time this cycle recurs the client will receive a different Trainerize message (this reduces any chance the client will suspect the check in is automated and thus drive increased compliance on their part.)
- We will then look for the first time they work out after they get the check-in message and delay an hour or so to look authentic, then send them an automated message to encourage them that you saw they got back on their program.
- This system is pure gold for retention and referrals. Your clients will very likely make comments on how much they appreciate your attentiveness.
- The number one reason for client turnover is lack of trainer engagement and/or lack of accountability. Even lower ticket offers can provide communication in a way that optimizes client retention.
I have personally had clients tell me the reason they signed up was because I cared so much about their friends/family members and checked in on them when they lost workout consistency.